Terms of Limousine and Car Service
THESE TERMS OF LIMOUSINE AND CAR SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND SAN FRANCISCO LIMOUSINE SERVICE governing your use of the services (“Services”) offered by San Francisco Limousine Service. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. You will also be subject to any additional terms posted on our website (“Site”) located at . These additional terms include (without limitation) the Terms of Use and the Privacy Policy.
If you do not agree to these Service Terms, you are directed to discontinue using the Services. San Francisco Limousine Service reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on June 10, 2009.
PRICING POLICY
All advertised fares are subject to change without notice and may be higher during holidays or special events.
RATE ESTIMATE
The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Fees for tolls, gratuity, waiting time and additional stops are not included in the estimate and will increase your rate.
ADDITIONAL CHARGES
Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office (415-385-4475) before proceeding on your way.
TOLLS
Passengers are responsible for any tolls incurred throughout the trip. You will be charged the full toll rate. Discounted rates do not apply. Upon arrival at your destination, the driver will inform you of the tolls and add them to your bill. Tolls may vary from trip to trip based upon the route taken.
Bridge tolls:
- Bay Bridge - $4.00
- Golden Gate Bridge - $6.00
- San Mateo Bridge - $4.00
- Dumbarton Bridge - $4.00
GRATUITY
When traveling in a Luxury Sedan or 10-passenger Van, the gratuity is 18%. When traveling in a stretch limousine, SUV and 14-passenger van, a mandatory gratuity of 20% will apply.
WAITING TIME
Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip.
We do not charge waiting time attributed to delayed flights or luggage delivery for pick-ups at the airport.
ADDITIONAL STOPS
The fare quoted online does not include any additional stops made during your trip.
Unless specifically discussed, when booking a reservation by phone, the fare quoted by an operator does not include additional stops.
Additional stops are calculated by the distance deviated from the route between the original pick-up and destination.
You may obtain an exact quote for additional stops, in advance, by speaking with a phone reservationist at (415) 385-4475.
AIRPORT PARKING FEES
When booking a reservation from the airport for an SUV, 13 passenger Van, or stretch limousine, airport parking fees will be added to the fare. The airport parking fee is based upon the parking rate of the Port Authority.
CANCELATIONS AND NO-SHOW POLICY
STANDARD DISPATCH PROCEDURE:
An Early Morning Trip with a pickup time before 9 a.m. is usually dispatched by 9 p.m. the preceding day. All other trips are usually dispatched 2 to 3 hours prior to pickup time.
CANCELATION POLICY
A. AIRPORT SERVICE RESCHEDULING is possible at no extra charge, as long as rescheduling is requested before the driver is dispatched (see Standard Dispatch Procedure above).
B. AIRPORT SERVICE CANCELLATION:
THE FULL FARE will be charged for cancellations in the two following cases:
I. Cancellations after the driver has already been dispatched (see Standard Dispatch Procedure above)
II. If the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call San Francisco Limousine Service at 1-415-385-4475. To avoid being billed as a no-show, do not leave your location without contacting San Francisco Limousine Service. You must contact us by phone.
$10 Administrative charge for airport service will apply if cancellation is requested before the driver has been dispatched (see Dispatch Procedure above).
CHARTERED SERVICE CANCELLATION:
A minimum of 24 hours notice is required for cancellation of all hourly charters and 72 hours for special event arrangements (e.g. weddings, proms, birthdays, etc.) to avoid the charge of the full fare. A non-refundable 30% deposit is taken on all charters.
Cancellations are accepted by email (reservation [at] sanfranciscolimousines.biz) and by phone at (415) 385-4475.
NO SHOWS
If San Francisco Limousine Service is unable to contact the passenger or related contact person after 15 minutes of the scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered a no-show and will be abandoned. Not being at your pick-up location without notifying San Francisco Limousine Service may result in a no-show full fare charge.
CHANGE POLICY
San Francisco Limousine Service requires that all changes be received by phone, email or through our website at least 3 hours prior to pick-up. If a change made less than three hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.
NOTE:San Francisco Limousine Service does not guarantee vehicle availability or pricing for reservation changes. All prices are subject to change without notice!
CREDIT CARD POLICY
When paying by credit card, you must supply the credit card number in advance for pre-approval. This is only for pre-approval purposes and does not constitute payment for the trip. Upon reserving with a credit or debit card, a preliminary hold equivalent to 125% of the quoted fare is placed on the card to secure the anticipated total including tolls, gratuity, additional stops, and waiting time. This hold is released when payment is processed approximately 1-5 business days after the trip.
The actual credit card must be presented to the driver at the time of pick-up. The driver may ask for additional identification to ensure the validity of the card. All signatures and information must match before the card will be accepted as payment.
The credit card slip must be completed and signed at the end of the trip. During the trip passengers may not leave the vehicle, for any purpose, without first signing the uncompleted credit card slip. Should the passenger fail to return to the vehicle, the full fare will be charged to the card.
San Francisco Limousine Service accepts all of the following cards for payment:
American Express®
VISA®
MasterCard®
Discover®
Diner's Club International®
CREDIT CARD PROCESSING
Credit cards are processed approximately 1-5 business days after the trip date. The charges will appear on your statement as the date of processing, not the trip date.
All transactions are handled in a safe, encrypted format by a secure server to ensure San Francisco Limousine Service’s and our customers’ maximum security, and the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please contact us.
Please read our Privacy Policy for more information about our collection and use of your credit card and other personally identifiable information.
VIRTUAL CREDIT CARDS
San Francisco Limousine Service does not accept online-only, virtual credit cards or any other type of "single-use" card number security product or one-time use credit card number that may be provided by credit card companies for online use. San Francisco Limousine Service shall not assume responsibility or liability in connection with the use of on-line only, virtual credit cards or any other type of "single-use" card number security product or one-time use credit card number that may be provided by credit card companies for online transactions. San Francisco Limousine Service shall have no obligation to honor transactions made with such cards.
RATES AND BILLING
All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops and waiting time.
San Francisco Limousine Service rates are inclusive of taxes.
AFFILIATE SERVICE POLICY
San Francisco Limousine Service utilizes, at its discretion, affiliates to provide Limousine and Ground Transportation services as requested by our clients.
VEHICLE IMAGES
Vehicle Images presented on the San Francisco Limousine Service Website may differ from the actual vehicle.
LOST OR DAMAGED ITEMS
San Francisco Limousine Service and its Affiliates are not responsible for:
- Loss or damage to luggage worth more than $250, including contents.
- Carry-on items that may be damaged in transit.
- Cash, jewelry and computers.
- Items left in vehicles.
We make every effort to locate property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can call our office at (415) 385-4485 for our customer service department.
San Francisco Limousine Service reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates.
EXCLUSIONS AND LIMITATIONS OF LIABILITY
San Francisco Limousine Service and its Affiliates are not responsible for missed flights, abandoned plans or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, road closures, accidents, flight and weather delays.
San Francisco Limousine Service’s liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare.
SAN FRANCISCO LIMOUSINE SERVICE SHALL HAVE NO LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR CLAIMS IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, INDEMNITY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS.
YOU AND SAN FRANCISCO LIMOUSINE SERVICE EACH UNDERSTAND AND AGREE THAT THESE REMEDIES, EXCLUSIONS AND LIMITATIONS ALLOCATE THE RISKS OF SERVICE NON-CONFORMITY AS AUTHORIZED BY THE UNIFORM COMMERCIAL CODE AND/OR OTHER APPLICABLE LAWS. SAN FRANCISCO LIMOUSINE SERVICE’S FARES FOR SERVICES REFLECT, AND ARE SET IN RELIANCE UPON, THIS ALLOCATION OF RISK AND THE EXCLUSION OF CONSEQUENTIAL DAMAGES AND LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT.
THE FOREGOING LIMITATIONS OF LIABILITY APPLY WITHOUT REGARD TO ANY INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE BY SAN FRANCISCO LIMOUSINE SERVICE.
PET POLICY
Any animal over 25 lbs. must ride in a minivan or van, with the exception of service dogs.
All animals must be leashed or in a carrier when traveling in a San Francisco Limousine Service vehicle.
We request that when traveling with a pet, you notify a reservationist in advance so that San Francisco Limousine Service can accommodate you. If you fail to notify a reservationist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.
SERVICE CONDITIONS
The individual responsible for payment ("Customer") understands and agrees that all charges are assessed by San Francisco Limousine Service. All unpaid deposits and balances are authorized by Customer, with either verbal or signed acceptance of services. Payment is due at the time passenger is dropped off. If for any reason full payment is not made at this time, a late charge of two percent per month will be assessed. If this agreement is referred to an attorney and/or collection agency, Customer agrees to pay all attorney and/or collection fees.
If any breakdown occurs, Customer will be refunded the portion of the travel charges that relate solely to the time the vehicle is inoperable. San Francisco Limousine Service reserves the right to substitute one vehicle for another vehicle providing it is the same or larger size vehicle. Any downsizing of previously reserved duration of service or vehicle size will not relieve Customer from the responsibility of paying the full amount of the originally scheduled charter. In compliance with CPUC Regulation Section 5348.1 & 5348.3, consumption of alcoholic beverages by passengers under 21 years of age is prohibited.
The individual responsible for payment ("Customer") and all passengers in Customer's party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired limousine. There is no smoking in any San Francisco Limousine Service vehicle. Any passenger found smoking in the vehicle will be asked to extinguish the cigar/cigarette, and Customer will be subject to a $100 charge for each incident. In the event of any physical damage to the limousine caused by Customer or any passenger, there will be a minimum additional charge of $300.00 for the repair and/or cleaning of the limousine. This includes anyone getting sick in the limousine. Decision as to the unusual use or wear of the vehicle rests with San Francisco Limousine Service solely, and its experience as to the general use of hired limousines. Customer is fully responsible for the repair and/or replacement of any part of the vehicle harmed by any passenger.
Emerging from the sun roof while the vehicle is in operation is prohibited. If passengers are minors, the sun roof will remain locked closed, the dividers will remain locked open, and a phone number of a parent of one of the passengers must be given to the driver prior to the ride. If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that San Francisco Limousine Service deems valid, no refund of money will be made. San Francisco Limousine Service reserves the right to refuse service as it deems appropriate.
All charters require our service agreement to be signed and given to the driver beforehand.
GENERAL PROVISIONS
You and San Francisco Limousine Service have agreed to these Service Terms within the State of California, for all purposes.
All disputes arising out of, under, or in connection with these Service Terms (including without limitation, their validity, interpretation, performance, or breach) will be adjudicated exclusively in the federal or state courts located in (or having jurisdiction over) San Mateo County, California. These Service Terms and its validity and effect will be interpreted under, and governed by, the laws of California, without regard to its conflict of laws provisions. You expressly consent to the jurisdiction of such courts over you. You expressly waive any claim of forum non conveniens. You agree to reimburse San Francisco Limousine Service for its legal fees and expenses of instituting (or defending) a lawsuit by (or against) you.
These Service Terms (and any other operating rules or terms posted on the Site (including, without limitation, the Privacy Policy) constitute the entire agreement between San Francisco Limousine Service and you, and supersede all previous written or oral agreements between San Francisco Limousine Service and you. No action (or inaction) by San Francisco Limousine Service may be construed as a waiver of these Service Terms (or any part). If any of the provisions of these Service Terms are held to be unenforceable by a court having competent jurisdiction, the remainder of these Service Terms will continue in full force and effect.
Copyright © 2009 San Francisco Limousine Service. All rights are reserved.
